Arrival information
Without CuratedStayPDF sent by email, opened once
With CuratedStayLive guide on the guest's phone, updated instantly
Hotel operations and guest experience
Manage every guest touchpointfrom one hotel workspace.
CuratedStay gives your team one CMS for property content, guest messages, services, reviews and loyalty. Guests open their personalised stay from any phone, with no download required.
The CMS controls the guest experience
Your team updates it once. Guests see it immediately.
Hotel operations CMS
Built for hotel teams. Manage arrivals, guest content, local recommendations, services, loyalty, reviews, messages, automations and translations from one workspace.
Open the dashboardGuest progressive web app
One link, no app store. Wi-Fi and arrival details, the house guide, curated neighbourhood map, concierge messaging, in-stay services and a wallet loyalty card.
Open the guest app| Moment | Without CuratedStay | With CuratedStay |
|---|---|---|
| Arrival information | PDF sent by email, opened once | Live guide on the guest's phone, updated instantly |
| Guest questions | Repeated WhatsApp messages at all hours | Answered in the guide, escalated only when needed |
| Extra services | Sold at the desk, if remembered | Offered in context, tracked with margins |
| Reviews | Hope for the best after check-out | Invited at the right moment, issues caught early |
| Languages | One English document | Content coverage for every language |
Guest questions
Without CuratedStayRepeated WhatsApp messages at all hours
With CuratedStayAnswered in the guide, escalated only when needed
Extra services
Without CuratedStaySold at the desk, if remembered
With CuratedStayOffered in context, tracked with margins
Reviews
Without CuratedStayHope for the best after check-out
With CuratedStayInvited at the right moment, issues caught early
Languages
Without CuratedStayOne English document
With CuratedStayContent coverage for every language
9:41
Ubud Linen
Awan House
Canggu, Bali
Selamat datang, Marta & Jonas.
Your room is ready. Breakfast is served in the garden from 07:30 to 10:30 — no booking needed.
Your stay
RoomFrangipani 2
Check-in29 Aug · 14:00
Check-out2 Sep · 12:00
Guests2 adults
Wi-Fi & essentials
Stay guide
Services
Airport transfer
IDR 350,000
In-villa breakfast
IDR 145,000
Balinese massage (60 min)
IDR 320,000
Neighbourhood
Loyalty
awan-house.curatedstay.app · guest portal
awan-house.curatedstay.app
The stay, end to end
What the team does, what the guest sees.
01Before arrival
CMSAutomations send the welcome and directions
GuestOpens link, saves the app to home screen
02Check-in
CMSFront desk sees arrival list and requests
GuestWi-Fi, room details and house essentials
03During the stay
CMSTeam answers messages, tracks upsells
GuestGuide, local map, concierge, services
04Check-out
CMSReview invitation triggers automatically
GuestChooses a public review destination
05After
CMSSatisfaction and recovery reporting
GuestLoyalty tier and wallet card for the next stay
Inside the workspace
Everything a small house actually operates.
Stay guide
House manual, arrival notes and policies, versioned per locale.
Local map
Curated neighbourhood spots with walking times and house notes.
Services & upsells
Service catalogue with price, cost and live margin.
Loyalty & wallet
Tiers for direct stays, with Apple and Google Wallet passes.
Reviews
A transparent feedback flow with private service recovery.
Automations
Messages before arrival, during the stay and after departure, with open rates.
Questions
About CuratedStay.
- Can CuratedStay be configured for my property?
- Yes. Each property receives a private CMS, its own guest experience, branding, content and dedicated address.
- Does the guest app need an install?
- No. It is a progressive web app opened from one link, shown here inside a phone preview.
- Which languages are covered?
- The interface ships in English with a Bahasa Indonesia switch in the header; guest content tracks coverage per locale.
- How are reviews handled?
- Feedback is never gated: every guest receives the same request, with private service recovery alongside it.
See the complete workflow
Explore the workspace like an operator.
Configure a property, edit the guest home, answer a message, publish a translation and compare packages from one connected workspace.